Refund policy
Return and Refund Policy for Graceful Phase:
Thank you for shopping with Graceful Phase. We want you to be satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Returns:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
**Refund will not be issued for products damaged by the use of permanent marker.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions on how to return your item to us, contact us at Gracefulphase@gmail.com
*Please note: We do not accept returns on used items, items not in their original condition, or items that are damaged after delivery.